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7 Just Engineers Jobs

Service Manager

1-4 years

New Delhi, Chennai, Ahmedabad + 2 more

1 vacancy

Service Manager

Just Engineers

posted 4mon ago

Job Description

A Service Manager Main Job Responsibility Include,
  1. Team Leadership: Oversee The Performance Of A Team Of Service Engineers Within A Specific Area Or Territory.
  2. Service Scheduling: Schedule Service Calls For Their Team, Ensuring Efficient Allocation Of Resources And Timely Customer Service.
  3. Performance Management: Track And Evaluate The Performance Of Their Team Members, Providing Feedback And Coaching For Improvement.
  4. Inventory Management: Maintain An Adequate Inventory Of Parts And Supplies To Support Service Calls.
  5. Customer Relationship Management: Build And Maintain Positive Relationships With Key Customers.
  6. Overall Service Leadership: Provide Overall Leadership And Direction For The Entire Service Department, Which Might Include Multiple Area/Assistant Service Managers And Inpidual Service Engineers.
  7. Service Strategy Planning: Develop And Implement Service Strategies To Optimize Service Delivery And Customer Satisfaction.
  8. Budget Management: Manage The Service Departments Budget, Including Parts, Labor, And Travel Costs.
  9. Performance Analysis: Analyze Service Performance Data To Identify Areas For Improvement And Implement Process Improvements.
  10. Vendor Management: Manage Relationships With Vendors Who Supply Parts And Support Services.
Quality Skills Required
  1. Machine Tool Knowledge
  2. Troubleshooting Skills
  3. Electrical And Mechanical Skils
  4. Repair Skills
  5. Problem-Solving Skills
  6. Customer Service
  7. Safety
  8. Computer Literacy

Employment Type: Full Time, Permanent

Read full job description

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