Senior Help Desk Specialist - India

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology - all while contributing as a member of a values-driven organization - we want to hear from you.

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical office in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

As a QA Engineer at Juniper Square, you will collaborate with the product and engineering teams to help define and drive our manual and automation testing efforts. You must be detail oriented, passionate about product quality, and a strong advocate for the end user experience.

• Review functional specifications, technical design documents, and provide meaningful feedback

• Work closely with the development(s) team to identify test cases that can be automated for new feature releases.

• Design, develop, and execute test cases against product features and backend systems.

• Maintain and extend automation framework (Cypress/Playwright) to ensure our infrastructure is reliable, resilient and extensible

• Contribute to your development team on best practices, processes and problem-solving

• Develop automated test result reports and highlight any potential quality risks

• Identify, troubleshoot, and track bugs to resolution

• Be an advocate for automation: contribute to manual efforts and partner with engineering team leads to provide recommendations on how to decrease efforts in manual testing

• Education: Bachelors degree in Computer Science, or equivalent professional experience.

• Experience: 4-7 years in Software Quality Assurance, with strong expertise in testing web applications.

• Test Automation: Skilled in designing, building, and maintaining test automation frameworks for web applications (preferably using Playwright).

• Programming Skills: Proficiency in at least one programming language, such as JavaScript, TypeScript, or Python.

• API Testing: Hands-on experience in both manual and automated testing of REST APIs using tools like Postman, RestAssured, or Locust.

• CI/CD and SDLC: Solid understanding of CI/CD pipelines and software development lifecycle concepts, including code review practices, code coverage analysis, continuous testing, and delivery.

• Tools and Systems: Familiarity with version control systems (e.g., Git), test management tools (e.g., TestRail), and issue-tracking platforms (e.g., Jira).

• Databases: Working knowledge of relational databases and SQL is a plus.

• Cloud and Deployment: Knowledge of cloud environments (e.g., AWS) and experience with application deployments.

• Test Process: Experience in creating comprehensive test plans, authoring test cases, executing tests, and adhering to QA best practices.

• Soft Skills: Excellent analytical and problem-solving abilities, attention to detail, and the ability to work independently within Agile development teams.

• Communication: Strong written and verbal communication skills in English.
  
  At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don t meet all the qualifications.

Benefits include:

• Health, dental, and vision care for you and your family

• Life insurance

• Mental wellness programs

• Meal vouchers

• Industry-leading vacation package in addition to national holidays

• Paid family leave, medical leave, and bereavement leave policies

• Retirement saving plans

• Monthly internet reimbursement