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19 JumpCloud Jobs

Senior User Experience (UX) Writer - India

8-9 years

Mumbai, New Delhi, Hyderabad / Secunderabad + 2 more

1 vacancy

Senior User Experience (UX) Writer - India

JumpCloud

posted 1mon ago

Job Description

The primary focus for this role will be to contribute to our ever-growing JumpCloud platform. You ll have plenty of opportunities to establish frameworks and guidelines, generate best practices and drive the evolution of UX writing and content strategy across the entire platform.

More specifically, you ll:
    • Oversee writing style and tone for all content; ensuring polished, professional and well structured content throughout the platform
    • Develop content governance guidelines for tone, style, and voice of all content; and ensure they are followed
    • Develop editorial strategy, so content is consistent across all delivery platforms
    • Conduct periodic content audits and follow up on issues that need to be addressed
    • Track and calculate content ROI
    • Ensure that content strategy meets business objectives and aligns with overall platform vision
    • Create simple, intuitive flows & experiences that delight our customers
    • Make day-to-day design decisions during implementation
    • Lead collaborative design sessions with Product Management, Product Design & Engineering to reach a shared understanding of deliverables.
    • Partner with the UX leadership team & broader UX team as a whole to shape how we constantly improve the UX we deliver for our customers.
Who you are:
    • You have 8+ years of related experience in UX Writing and/or Content Strategy at fast-paced tech companies delivering customer value quickly to the market.
    • You ve shipped products over the years & are skilled at balancing both business-to-consumer and business-to-business considerations.
    • You re well-versed in data-informed product design & development.
    • You empathize with our unique IT users & are skilled at simplifying complex functional operations into smooth & intuitive experiences.
    • You have experience working in an agile environment with design, product, & engineering leaders to align on product strategy and make it real as a team.
    • You re a trusted mentor. Your actions, experience, & knowledge are influential to design and designers.
    • You re passionate about design culture. You re a voice of UX writing, content strategy, design principles & methods across all functions and levels of the organization.
    • You drive collaboration across UX, Engineering & Product teams to maintain a cohesive design and experience throughout the product portfolio.
    • You foster a work environment that encourages mentorship, trust, respect, and collaboration

Employment Type: Full Time, Permanent

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What people at JumpCloud are saying

What JumpCloud employees are saying about work life

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83%
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Flexible timing
Monday to Friday
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Night Shift
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JumpCloud Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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