Operations manager

Role & responsibilities

• Developing and implementing operational policies and procedures to ensure efficient and effective operations
• Improving systems, processes, and best practices
• Managing day-to-day operations as well as the operations team and operations department

• Ensuring that organizational processes remain legally compliant with regulations and standards
• Maintaining and enforcing health and safety guidelines
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance
• Managing budgets, forecasting, and allocating resources to help meet business and strategic goals
• Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives
• Developing and maintaining good relationships with vendors and suppliers
• Negotiating contracts with suppliers and vendors to obtain the best pricing
• Streamlining the organizations business travel processes, including ensuring the best corporate management rates, automating expense reports, and maintaining compliance
• Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics
• Developing ways to increase the quality of customer service and increase customer satisfaction
• Analyzing data and trends to identify opportunities for process improvement and cost savings
• Maintaining good supply chain management processes, including inventory management, production processes, sales, and sourcing of suppliers
• Optimizing workflows and processes to save time and money
• Monitoring the manufacturing process to ensure quality products, including production planning, production control, and quality control
• Overseeing staffing plans and supervising, hiring, and training new employees
• Reporting on operational efficiency and quality standards
• Using strong communication skills to foster a culture of innovation and productivity in the workplace

Preferred candidate profile

Perks and benefits