Senior Digital Repair Specialist

At Reliance Industries Limited, we are committed to driving innovation, excellence, and sustainability across diverse industries. As one of India’s largest and most dynamic conglomerates, we offer exciting career opportunities for individuals who are passionate, forward-thinking, and ready to contribute to our vision of building a brighter tomorrow. We are looking for talented professionals to join our team and be a part of our journey toward shaping the future.

Job Description

1. Interact with customers on handset, other Mobility/Fixed devices related issues

2. Troubleshoot devices’ defects

3. Handle devices’ related queries

4. Record job entry in Customer Relationship Management portal

5. Upgrade software of devices.

6. Assemble / dismantle smartphones (unibody/duo body.

7. Repair handsets by changing screen, speaker, mic, camera etc.

8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement etc.

9. Deposit of cash collected through service.

10. Verify devices for exchange

11. Inspection of FTTx devices

12. Job role requires travel to various touch points as planned/as & when required.

13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery

14. Adhoc responsibilities include mandatory participation in activities rolled out from time to time viz. attending to the complaint calls pertaining to SLP devices & related support systems at own sites & sites, Out-calling due for recharge base; coaching set of Jio Associates and enhancing their participation & productivity (sell-out & activation.

Skills

1. Customer focus

2. Good communication skills

3. Problem solving

4. Spares operations knowledge

5. Handset repairs knowledge of CRM systems

Experience Required

0 - Years

Education

10+2/ITI/Diploma/Certification in Device Care

Location : Dahod

Thanks & Regards,

Hitanshi Arora

Talent Acquisition Team

Reliance Industries Limited

9510439221

arora.hitanshi@ril.com