Urgent Opening: Call Centre Executive -ITM at Navi Mumbai

Job Opening: Call Center Executive (Counseling & Sales)
Location: ITM Group of Institutions, Nerul, Navi Mumbai
Contact Person: Farida Ansari
Phone: 7400468147
Email: afarida@itm.edu

Benefits:

• 3 Paid Leaves per Month
• Provident Fund (PF)
• Mediclaim
• Gratuity

Job Description:
We are looking for a dedicated and driven Call Center Executive to join our Counseling & Sales team. The role primarily involves handling inquiries, providing guidance to prospective students, and converting leads into enrollments. Key responsibilities include:

Counseling & Query Handling:

• Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions.
• Provide detailed information about courses, programs, and admissions, addressing prospective students' needs.

Lead Generation & Follow-Up:

• Generate leads through calls and emails by promoting the institutions offerings.
• Follow up with prospective students to ensure they have the necessary information and encourage them to apply.

Tele-Counseling & Database Management:

• Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs.
• Maintain and update the CRM system with all relevant student details and follow-up information.

Sales & Target Achievement:

• Convert leads into enrollments and work towards achieving monthly and quarterly sales targets.
• Regularly monitor and report on sales performance and key metrics.

Collaboration with Teams:

• Collaborate with the marketing and admissions teams to meet lead generation and conversion goals.
• Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.