Customer Care Executive

Responsibilities

• Patient Interactions:
  
• Welcoming patients and visitors, providing directions, and answering general inquiries.
• Scheduling appointments and managing patient records.
• Assisting patients with registration, insurance verification, and billing.
• Handling patient complaints and resolving issues efficiently.
• Providing information about hospital services, doctors, and procedures.
• Communicating with patients, doctors, and other staff members effectively.
• Administrative Tasks:
  
• Maintaining patient records and databases.
• Preparing and managing reports and statistics.
• Coordinating with insurance companies and other healthcare providers.
• Ensuring compliance with hospital policies and procedures.