Manager, GCD Operational Risk and Compliance

Role Summary

The Risk and Compliance team in Group Operations plays a critical role in ensuring that the team operates within its defined risk appetite, complies with group risk and compliance policies and standards, applicable regulatory requirements, and upholds robust governance standards. This function acts as an oversight and advisory body, supporting operational teams while maintaining a clear boundary to provide objective risk evaluation and compliance assurance.

Responsibilities (how we will measure success)

  The duties and responsibilities include but are not limited to:

• Partner with GCD India Leadership and when required wider GCD and Group Operations leadership to drive accountability of risk by the first line.
  • Ensure the effective implementation of the organisation's risk management framework, aligning with policy requirements, applicable regulatory requirements and best practices to support strategic objectives.
  • Ensure GCD India remains compliant with relevant GRC policies, applicable regulatory requirements and industry requirements by conducting gap analyses, preparing for audits, and implementing necessary changes.
  • Ensure implementation of robust governance measures inline with Group standards.
• Lead enterprise risk assessments, identify emerging risks, and maintain an updated risk register.
• Develop key risk indicators (KRIs) to monitor risk exposure and trigger timely mitigation actions.
• Review and enhance risk-related procedures, and controls in GCD India.
• Provide guidance to ensure alignment with risk management standards.
• Support the identification, logging, and resolution of risk events and issues. Support root cause analysis and ensure lessons learned are integrated into the risk framework.
• Provide accurate and timely risk reports to senior management and the board. Highlight critical risks, trends, and recommendations to support informed decision-making.
• Act as a trusted advisor to business units, fostering a risk-aware culture and ensuring risk management practices are embedded in day-to-day operations.
• Develop and deliver risk management training programs to increase risk awareness and capability across the organization.
• Monitor industry trends, regulatory changes, and internal feedback to continuously improve the risk and compliance environment n GCD India
• Support GCD location Leadership in enhancing a Risk Culture across the team.
• Work collaboratively with the relevant regional risk teams (whose work is offshored to GCD) to strengthen the GCD risk and compliance environment.

Tasks (what does the role do on a day-to-day basis) General Tasks:

• Monitor /Oversee processes in place that demonstrate GCD location’s compliance to Group Risk and Compliance policies.
• Monitor risk events and Issues, help with conduct root cause analysis sessions
• Generate KRI reporting, monitor risk exposure and trigger timely mitigation actions
• Lead Enterprise Risk Assessments for assigned Global Client Delivery location.
• Work with GCD location leadership to ensure risk management is embedded and coordinated in services and initiatives.
• Conduct Control testing as needed to give assurance to the GCD location leadership of control effectiveness.
• Run initiatives to drive a Risk and Compliance culture in the location.
• Build and maintain effective relationships with stakeholders, second line teams both in the region and group, to ensure that GCD colleagues understand and are able to respond appropriately to developments as they arise.
• A key member of the location GCD management team, adding value to strategy and delivery through a sound understanding of what the other teams and functions do.

• Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values
• Use own judgement to bring to the attention of (senior) management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner.
• Ensure that risk management processes are embedded in the culture, operations and systems used by all location GCD colleagues, driving and exemplifying adherence to agreed policies, procedures and applicable regulation.
• Maintain up-to-date information on developments in the regulatory environment that affect the business and ensure compliance at all times.

Key competencies for position and level (see Group Competency model)

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Demonstrating courage - Stepping up to address difficult issues, saying what needs to be said.
• Interpersonal savvy- Relating openly and comfortably with diverse groups of people.
• Persuades - Using compelling arguments to gain the support and commitment of others.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• • Ability to inspire trust and confidence across the GCD locations
  • Strong Relationship Management skills
  • ‘Hands-on’ and pragmatic
  • Integrity and transparency
  • Resilient – can work in a fast-paced environment.
  • Self-awareness with understanding of emotional intelligence
  • Strong organisation and analytical skills
  • Excellent communication and influencing skills.
  • Ability to deliver on time every time
  • Evidence of role modelling effective skills as a team player and promoting teamwork and collaboration amongst others
  • Experience of having strong, positive relationships with colleagues and senior leadership across the organisations
• • Excellent written and verbal communication skills
  • Highly effective listening skills and able to make and communicate rational judgments in a decisive manner.