Technical Consultant - Openlink Endur/Findur

Assume hands-on Center of Excellence (COE) duties for Openlink Endur and/or Findur throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client s custom code and interfaces, running End of Day (EOD) activities, performing minor enhancements, fixes, and configuration of the system, liaising with ION s Support Services team on core bugs or enhancements.

Attend Product trainings to gain knowledge of the system s functionality, architecture, and technical components.

Gain proficiency in one or more business areas.

Follow documentation standards and resolution process flow for all deliverables.

Follow delivery methodology standards.

Track deliverables to estimates and deliver on time.

Keep Manager and engagement owner(s) informed regarding the status of assigned responsibilities.

Maintain full chargeability on client account(s) as assigned.

Travel to customer site to work on projects as needed.

Participate in requirements analysis, custom code development (design/configuration/testing) and provide support for the client s business needs with some assistance from the team lead.

Gather and document technical requirements with guidance from lead, code to specifications.

Demonstrate strong reporting and development skills.

Adhere to ION s best practices.

Participate in Product deployment and configuration at client site or ION Cloud with some assistance from the team lead.

Gather and document system requirements, test plans/results, and any other deliverables required by the engagement.

Gain proficiency in one or more technical area for the system (interfaces, deployment, performance tuning, database analysis, etc)

Setup internal ION Product Environments for testing and validation as needed.

Some travel to client site may be required.

For EOD support, must overlap with US clients EOD run hours typically from 6pm to 11pm US Central Time.

For BAU support, must completely overlap EMEA CET hours and some US Eastern time coverage up to 12pm ET.