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219 ION Group Jobs
IONA - Customer Support Representative
ION Group
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provisioning and administrating customer accounts; adding, editing, deactivating users; creating usage reports and triaging and escalating client requests as necessary.
- Responding to enquiries from international clients, via phone or email, in English in a professional manner.
- Maintaining accurate records of customer interactions via case management systems.
- Producing documentation for clients to expected standards and guidelines
- Collaborating with other departments to resolve customer issues.
- Providing feedback on recurring customer issues to help improve processes and products.
- Staying updated on company products, services, and policies to provide accurate information to customers.
- Adhering to company policies and procedures, including data protection and confidentiality guidelines.
- Required Skills, Experience and Education :
- Strong spoken and written English
- Bachelor s degree or 2 years experience working in a client support role
- Ability to handle high volumes of customer interactions.
- Ability to learn and apply new skills quickly under own direction
- Ability to prioritize and reprioritize work due to changing business/client requirements.
- Resilience in the face of difficult client interactions and high-pressure deadlines
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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What people at ION Group are saying
Customer Support Representative salary at ION Group
reported by
1
employee
₹6.9
L/yr - ₹8.8
L/yr
145%
more
than the average Customer Support Representative Salary in India
View more details
What ION Group employees are saying about work life
based on 168 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ION Group Benefits
View more benefits
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