We are hiring For International voice process- US Process

Role & responsibilities

• Candidate Should have work experience in International Markets (US/UK/EU)
• Receive incoming calls from Client Community and provide first level support while following policies and procedures.
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
• Document each call verifying customer information and including all troubleshooting steps
• Escalate problems to appropriate individual/group based on established guidelines and procedures
• Troubleshoot, analyze and resolve customer concerns.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

Preferred candidate profile

• Any Graduate/ Diploma
• Strong listening, verbal, and written communication skills
• 6 months to 2 years experience
• Night shift
• Only Male candidates can apply.
• Preferred immediate joiners
• Interested candidates share the resume to Ramya HR- 9150816222