9 Insure Pro 2.0 Jobs

Why InsurePro 2.0?

With a niche focus on Workers' Compensation and over two decades of experience in the PEO industry, we bring a highly skilled and talented team to the table. Our long standing client relationships are built on trust, supported by a strong process-oriented approach and deep industry expertise. Embracing a 'technology-first' mindset, we deliver high levels of automation and operational efficiency.

Desired Profile

- 7-10 years of overall post qualification experience in BPO/ITES sector, out of which at least 2 years should have been in Insurance Domain.

- At least 2 to 5 years experience as a Team leader in the BPO/ITES sector

- Should have led and managed a team of 30+ direct reportees

- Must have excellent verbal and written communication skills

- Should have ability to read and decipher operational metrics

- Should have strong supervisory skills

- Should be structured, organized, and have ability to work in a dynamic fast paced environment

- Prior experience handling new client/process transitions is a plus

- Should be comfortable working in night shifts (US Shift)

Roles and Responsibilities

PEOPLE:

- Managing availability on floor and ensuring that everyone adheres to their schedules

- Managing Team Performance - Productivity, Quality, Efficiency, Shrinkage & Attrition

- Training and development of team members by conducting team huddles, coaching sessions, and recognizing areas for improvement

- Setting clear goals and performance targets for all team members, aligned with overall company objectives and process requirements

- Scheduling and organizing shift patterns for team members to ensure adequate rotation and proper staffing to meet SLAs

- Create an inspiring team environment with an open communication culture

PROCESS:

- Managing day-to-day planning and operations of the team

- Ensuring that every team member delivers per defined client Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs)

- Reviewing processes and making recommendations for improvement in overall performance / CSAT; this includes ideas for continuous improvement

- Identifying additional training needs and bridging process gaps

- Providing floor support and handling escalations

CLIENT:

- Enabling team to deliver a superior customer experience

- Leading & participating in weekly/monthly client meetings to build and maintain cordial

relationships with all client stakeholders

- Identifying farming opportunities to ensure sustained growth of existing contracts

- Planning, coordinating, and delivering new client transitions seamlessly

What Youll Gain

- A chance to work with industry leaders in PEO and Workers Compensation

- Exposure to global clients and performance-driven environments

- Growth opportunities with a people-first and technology-driven organization