8 Inspira Jobs

Role & responsibilities

DESKTOP SUPPORT ENGINEER

Key Responsibilities:

Provide first-level technical support for desktops, laptops, printers, and other IT equipment.

Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.

Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.

Manage user accounts, permissions, and password resets in Active Directory or similar systems.

Assist in setting up and maintaining workstations, including hardware upgrades and replacements.

Coordinate with vendors for hardware repairs or replacements.

Support network-related issues such as IP configuration and basic LAN/WAN troubleshooting.

Monitor and ensure compliance with company IT policies and security guidelines.

Document and update technical issues, solutions, and processes.

Provide remote and on-site support as required.

Skill Sets required :

• Knowledge of Microsoft support tools, Like office365, Outlook, MS Teams, Skype for Business,
• Installing new hardware device (Printers, Scanner computer workstation & Laptop)
• Installing anti-virus Software MacAfee
• Hardware/Software and peripheral Support
• Experience with mobile device, Tablets
• Basic understanding of windows server operating system (2008.2012.2016)
• Having deep knowledge of Microsoft Windows operation System (10,8,7, XP)
• MS Outlook, Installation of updates/patches/bug fixes of internal applications.
• Working on ITSM ticketing tools, Service now, Remedy, Case management System,
• Basic understanding of router, firewalls, switches VPN devices, and VLAN technology