Salesforce Administrator

Responsibilities:

• Facilitate and lead workshops to define reqts with users and stakeholders
• Provide industry best practice guidance and ensure the proposed solution is scalable, maintainable and meets business reqts
• Documentation and training
• Manage incidents and enhancements
• Work with the end user to understand the issue and work on the resolution

Skills/Competencies needed

• Minimum salesforce experience of 4 years
• Experience in both sales and service cloud is must
• Salesforce Admin certification is must
• Experience in reqt gathering and management
• Solution testing and acceptance
• Documentation and knowledge sharing
• Should be a team player
• Good communication skills
• Desire for continuously learning and development