Quality Assurance Executive

Job Summary:.

We are looking for a detail-oriented and proactive Knowledge Repository Portal Administrator to manage and maintain our organisation's knowledge repository portal.

The ideal candidate will have strong organisational skills, a keen understanding of knowledge management principles, and the ability to ensure the portal's content is accurate, up-to-date, and easily accessible.

Key Responsibilities:.

Oversee the daily operations and maintenance of the knowledge repository portal.

Ensure the accuracy, relevance, and timeliness of information within the portal by regularly updating and reviewing content.

Organise and categorise information in a logical and user-friendly manner to enhance usability and accessibility.

Collaborate with various departments to gather and upload new content, ensuring it meets the organisation's standards and guidelines.

Implement and manage content approval workflows to maintain high-quality information within the portal.

Provide training and support to users on how to effectively utilise the knowledge repository portal.

Monitor portal usage and gather feedback to identify areas for improvement and implement enhancements.

Troubleshoot and resolve any technical issues related to the portal, working closely with the External Developer as needed.

Develop and maintain documentation and user guides for the portal.

Ensure compliance with data privacy and confidentiality policies when handling sensitive information.

Qualifications:.

Bachelor's degree in English, Information Management, Library Science, Computer Science, or a related field.

Proven experience in managing a knowledge repository or similar content management system.

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Strong understanding of knowledge management principles and best practices.

Excellent organisational and analytical skills, with a keen attention to detail.

Strong communication and interpersonal skills, with the ability to work collaboratively across departments.

Ability to handle multiple tasks and prioritise effectively.

Experience in providing user training and support.

Preferred Skills:.

Experience with knowledge management software or platforms.

Basic understanding of web development and database management.

Ability to analyse data and generate meaningful reports on portal usage and effectiveness.

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Project management skills and experience in handling content-related projects.

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