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2 Elixr Labs Technologies Information Technology Support Engineer Jobs
IT Support Engineer
Elixr Labs Technologies
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job_Description":"
Job Summary:
We are seeking a proactive and skilled IT Support Engineer to provide high-quality remote support and manage end-user tickets efficiently. This role requires excellent troubleshooting abilities, strong communication skills, and a focus on end-user satisfaction. Knowledge of cloud technologies will be a significant advantage. The candidate must have 3 to 5 years of experience and be willing to work the 2 PM to 11 PM shift.
Key Responsibilities:
1. * *Remote Support:*
- Deliver remote assistance to end users,ensuring quick resolution of technical issues.
- Leverage remote tools to diagnose andresolve hardware, software, and connectivity problems.
2. **Ticket Management:*
- Address and resolve tickets related toend-user issues within SLA timelines.
- Accurately document, update, and closetickets in the ticketing system.
3. **Communication Collaboration:*
- Communicate effectively with end usersand stakeholders in a professional manner.
- Provide timely updates on ticket statusand ensure a high level of user satisfaction.
4. **Device Application Support:*
- Install, configure, and troubleshootapplications on desktops, laptops, and mobile devices.
- Manage hardware setup, replacements, androutine maintenance.
5. **System Administration:*
- Administer and manage user accounts inActive Directory and Office 365 environments.
- Handle user onboarding, offboarding, andbasic access requests.
6. **Proactive Monitoring Training:*
- Identify recurring issues and recommendsolutions to minimize downtime.
- Educate users on best practices and basictroubleshooting techniques.
Requirements
Requirements
Technical Skills:*
- Office 365 administrationand user management.
- Active directory management
- Experience with mobile device management(MDM).
- Hands-on experience with remote supporttools.
- Proficient in desktop administration forWindows and macOS.
- Familiarity with ticketing systems suchas Freshdesk or Service Desk.
- Experience in system patching.
- Basic Networkingconcepts on Switches and firewall
Good to have:
- Basic knowledge of cloud technologies andVMware.
- ITIL Foundation certification orequivalent.
- Linux, VOIP/SIP
Benefits
Benefits
Elixr offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals.
What we offer at Elixr
At Elixr, you will enjo y a robust rewards package which includes:
Opportunity to work on various projects of various sizes.
Competitive salary.
Group Insurance.
Learning and development programs, training, career opportunities.
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Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Information Technology Support Engineer roles with real interview advice
What Information Technology Support Engineer at Elixr Labs Technologies are saying
Rating based on 1 Information Technology Support Engineer
review
Anonymous · IT & Information Security
in Thiruvananthapuram
Likes
Giving the opportunity to lean and improve our skill also following a good work culture.
- Salary - Excellent
+5 more
Dislikes
Need to improve in the reliving process.
Information Technology Support Engineer salary at Elixr Labs Technologies
reported by
1
employee
with 11
years exp.
₹4.9
L/yr - ₹6.2
L/yr
52%
more
than the average Information Technology Support Engineer Salary in India
View more details
What Elixr Labs Technologies employees are saying about work life
based on 89 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Elixr Labs Technologies Benefits
Submitted by Company
Learning and Development Opportunities Paid Time Off Flexible Work Arrangements Health Insurance
Submitted by Employees
View more benefits 
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Elixr Labs Technologies Thiruvananthapuram Office Location
Thiruvananthapuram, Kerala Office
Headquarter
GF, The Atomic, Near Technopark Phase-1
Thiruvananthapuram, Kerala
695581
695581
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