It Support Engineer

Job Title: IT Support Engineer.

Location: Pune

Job Type: Full-Time/On-Site.

Job Summary:

We are seeking an experienced and skilled IT Tech Support Specialist with expertise in Windows, Linux, networking protocols, network switches, compliance, and remote desktop support. The successful candidate will play a key role in supporting our IT infrastructure, ensuring the smooth operation of both systems and networks while adhering to security and compliance standards.

Key Responsibilities:

Technical Support & Troubleshooting:

u Provide first and second-level technical support for Windows and Linux systems/Servers.

u Troubleshoot hardware, software, and network issues, ensuring minimal downtime.

u Support end-users with technical issues related to both operating systems and networking on-site.

Windows & Linux Administration:

u Perform system administration tasks on Windows servers (Active Directory, Group Policies) and Linux environments.

u Install, configure, and maintain both Windows and Linux desktops and servers, ensuring they meet operational and security requirements.

u Handle system performance monitoring, patch management, backups, and disaster recovery procedures for both operating systems.

Networking & Protocols:

u Support and troubleshoot network infrastructure, including routers, switches, and firewalls.

u Assist in configuring and managing LAN/WAN, TCP/IP, DNS, DHCP, and VPNs.

u Monitor network performance, troubleshoot connectivity issues, and optimize network efficiency.

u Ensure network switches are correctly configured, including VLANs, port configurations, and link aggregation.

Cloud Technologies & Virtualization:

u Knowledged and support cloud-based infrastructure and services (AWS, Azure), ensuring security, scalability, and performance.

u Administer cloud-based virtual machines, storage, and networking resources.

u Provide support for cloud-based applications and services, including troubleshooting and performance.

Remote Desktop Support:

u Provide remote desktop support to internal employees or external clients, troubleshooting issues with remote access technologies such as RDP, SSH, VPN, etc.

u Assist remote users with access, security, and connectivity issues to corporate systems.

Security & Compliance:

u Ensure compliance with security standards, including encryption, password policies, and regular system audits.

u Assist in the implementation and monitoring of network security protocols such as firewalls, VPNs, and IPS/IDS systems.

u Collaborate with the security team to ensure systems and networks comply with internal policies and industry standards (e.g., PCI-DSS, GDPR, HIPAA).

u Implement security patches and updates in a timely manner and maintain system integrity.

Documentation & Reporting:

u Maintain accurate documentation of system configurations, network diagrams, incident reports, and troubleshooting procedures.

u Document and update processes, workflows, and compliance-related guidelines.

u IT asset inventory management.

User Support & Training:

u Provide timely and professional support to end-users across the organization, addressing issues with desktop environments, connectivity, software, and peripherals.

u Create user guides and provide training to users on system and network best practices, as well as compliance requirements.

u Manage and resolve user tickets in the help desk system, ensuring SLAs are met.

Required Skills & Qualifications:

u Education: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience)

Experience:

u 2+ years of hands-on experience in IT tech support, system administration, or network support.

u Strong experience with both Windows and Linux environments (administration, troubleshooting, configuration).

u In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs) and experience with network switches and firewalls.

u Experience working with remote desktop technologies and tools (e.g., RDP, VNC, SSH)

Technical Skills:

u Strong command of Windows and Linux server/desktop administration.

u Familiarity with Active Directory, Group Policies, Remote desktops, Wndows and Linux platforms.

u Experience with network devices (routers, switches, firewalls), particularly in configuring and troubleshooting them.

u Knowledge of network protocols and services, including DNS, DHCP, VLANs, VPNs, and firewalls.

u Understanding of cybersecurity best practices and compliance frameworks (e.g.,SOC, PCI-DSS, ISO, HIPAA).

u Experience with remote support tools (e.g., RDP, AWS, SSH, VPN) for troubleshooting and system access.

Soft Skills:

u Excellent troubleshooting and analytical skills to diagnose complex technical issues.

u Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

u Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

u Team-oriented with a strong commitment to customer service and satisfaction.

Preferred Qualifications:

u Good knowledged such as Network, Security, Linux, Cisco CCNA, or Microsoft productes and applications.

u Experience with cloud environments (e.g., AWS, Azure) and virtualized environments (e.g., VMware, Hyper-V).

u Familiarity with monitoring and management tools (e.g., Nagios, Zabbix) and ticketing systems.

• Know our organization - https://www.aminfoweb.in/
• Know our workspace - https://aminfoweb1.s3.amazonaws.com/1+AMI+Office+workspace+tour_1.mp4
• RNR'2022 - https://www.youtube.com/watch?v=9JMRQBhk3i8
• Exploring the myths surrounding outsourced healthcare management -https://www.youtube.com/watch?v=fwf3jFa2T-A

Shift Timings:

• 6:00 PM to 3 AM
• Work from Office

Address: Cerebrum IT Park, B-3, 7th Floor, Kalyani Nagar, Pune, Maharashtra 411014

Website: https://www.aminfoweb.in/

If interested, please share your resume at

vijay.jadhav@aminfoweb.co.in or call - HR Vijay 8806000209 (Whats App)