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76 Infobahn Softworld Jobs
Partner Operation Specialist
8-11 years
Hyderabad / Secunderabad
1 vacancy
Partner Operation Specialist
Infobahn Softworld
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Resolves routine, general questions and problems submitted by ServiceNow Partners, with limited variety following established guidelines and standard SOPs and procedures.
- Utilizes all available information to choose the best solution and resolve customer concerns. Own and follow through each partner issue until fully resolved.
- This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.
- Manage service calls that include contacting the partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success
- Day-to-day operational support
- Develops positive working relationship with partners and partner managers
Provide management with feedback impacting partner programs
Employment Type: Full Time, Permanent
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