Inbound Voice - Transaction Processing

Job description for Transaction Processing Executive Voice & Non Voice

 

Job Location :- Noida Sector 135

Walk in Date - 18 th January 2025

Target Locations:  Delhi NCR, Delhi, Noida, Faridabad, Ghaziabad, Gurgaon.
Exclusions: Please exclude Ienergizer as the last organization. Also exclude candidates to whom email has already been sent in the last 1 month.

 

Keywords:Inbound Sales, Outbound Sales, Cross Sales,Technical Troubleshooting, International Voice Support, International BPO, 

 

Performing inbound calls from wire transfer customers and agents.

Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.

Answer a wide range of inquiries and solve a wide range of customer service issues and problems.

This job has a highly regimented schedule and requires a full day of assisting customers on the phone.

Strong customer service skills including diplomacy and the art of diffusing tense situations are required.

Processing customers orders and ensuring its accuracy and completion.

Participating in continuous training sessions and sharing best practices.

Show good oral and written skills for call escalation via call sheet completion or call escalation.

 

Preferred candidate profile

Educational Qualification: Any Graduate

Work Experience : Minimum 6 months of experience in customer service in financial /banking voice process

Excellent communication in English.

Should be comfortable in night shifts and rotational week offs.

Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.

Working Model : 24*7 (work from Office)

 

Perks and benefits

Medicare Facility(free online consultation with Doc)

Location : Noida Sector 135

Free pick up and drop facility will be provided within 35 Kms