Hiring| Fraud Detection |Naukri| Noida

Job Description:

• Review activities/cases and independently determine if the reviewed case is legitimate or dubious
• Apply due diligence for critical decisions related to cases assigned.
• Review and address grievance / complaints / query emails as per the defined matrices.
• Respond to and handle all the escalations / complaints from internal as well external clients via calls/emails in a timely manner.
• When necessary, escalating problems to Management and/and collaborating with Sales team to assist in resolution process.
• Identify inefficiencies in workflows and suggest solutions.
• Ability to work under pressure and ensure the support has been provided to the extend to achieve end-to-end closure.
• Data Management.

Desired Candidate Profile :

• Prior experience is escalation / grievance management / compliance or fraud detection will be preferred
• Excellent verbal & written communication skills
• Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint)
• Good interpersonal skills
• Ability to work independently and under pressure

Note:- 5 days a week, Rotational off

- Timing:- 9:30 am to 6:30pm and 7:30 am to 4:30 pm- (for Female))

-9:30 am to 6:30 pm and 12:30 pm to 9:00 pm for (Male)