Receptionist

1.Role & responsibilities

1. Patient Reception and Scheduling: Greet patients, manage appointment scheduling, and
ensure timely patient check-in/check-out.

2.Telephone Management: Answer phone calls promptly and professionally, respond to inquiries,
and manage appointment bookings or cancellations.

3. Record Maintenance: Maintain and update patient records, handle patient forms, and manage
both physical and digital files.

4. Billing and Payments: Handle billing processes, including accepting payments, managing
invoices, and coordinating with insurance companies for claims.

5. Waiting Area Management: Ensure the waiting area is clean, well-organized, and stocked with
relevant patient forms or informational brochures.

6. Coordination with Dental Staff: Facilitate communication between the dental staff and
patients, ensuring smooth clinic operations.

7. Patient Assistance: Provide patients with pre-appointment and post-treatment information,
answer basic queries, and assist them in filling out necessary paperwork.

Inventory Management: Assist in managing office supplies, dental materials, and ensuring
stock levels are maintained

Preferred candidate profile

1. Prior experience as a receptionist or in a healthcare environment is preferred but not
mandatory.

2. Proficiency in MS Office (Word, Excel), and familiarity with dental/healthcare management
software is advantageous.

3.Customer Service: Friendly demean or with a focus on patient satisfaction.

Organizational Skills: Ability to multitask, prioritize work, and manage time efficiently.

Perks and benefits

Competitive, based on experience and qualifications.