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We are looking for an experienced Team Lead - Tele Sales to oversee a team of 7-10 telesales executives. In this role, you will drive the team to achieve sales targets, convert new leads through cold calling, upsell and cross-sell to existing customers, and expand Industrybuyings overall customer base. You will be responsible for monitoring team performance, implementing sales strategies, and ensuring high-quality customer interactions. The ideal candidate will be highly analytical, proficient in CRM tools, and have a strong track record of leading successful telesales teams.

Roles & Responsibilities:

• Lead a High-Performing Tele Sales Team:
• Supervise and motivate a team of 7-10 telesales executives to achieve daily, weekly, and monthly sales targets.
• Provide coaching and mentorship to enhance individual and team performance.
• Manage team performance and resolve challenges through continuous feedback and support.
• Cold Calling and Lead Conversion:
• Strategize and execute cold calling efforts to convert fresh leads into customers.
• Drive team efforts to convert inquiries into sales and consistently build the customer base.
• Customer Retention, Upselling, and Cross-Selling:
• Develop strategies to convert existing customers for repeat purchases.
• Encourage the team to effectively upsell and cross-sell products, expanding the customers overall value to the business.
• Sales Tracking and Performance Monitoring:
• Utilize Google Sheets to actively track and monitor individual and team performance, sharing reports with senior management regularly.
• Analyze data to identify trends, areas for improvement, and opportunities for growth.
• Call Quality and Process Improvement:
• Conduct regular call quality checks to ensure high standards in customer interaction.
• Identify areas for improvement and provide constructive feedback to the team to enhance performance.
• Team Management and Retention:
• Manage and control team churn by implementing effective retention strategies.
• Oversee roster management, ensuring optimal staffing and adherence to schedules.
• Develop incentive plans to drive motivation and minimize turnover.

Must-Have Skills/Qualifications:

• Experience: 7-10 years of proven experience in telesales, inside sales, or assisted sales, with prior experience of 4-5 years in leading a telesales team.
• CRM Proficiency: Hands-on experience with CRM tools such as Salesforce, Zoho, or HubSpot is required.
• Cold Calling Expertise: Prior experience in cold calling and converting leads is a must.
• Analytical Skills: Highly analytical, with the ability to interpret sales data and identify actionable insights.
• Proficiency with Google Sheets: Strong ability to create, manage, and analyze performance reports using Google Sheets.
• Industry Experience: Experience in eCommerce or B2B sales will be highly preferred.