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198 IndusInd Bank Jobs

Customer Service Executive

7-10 years

₹ 6 - 8.5L/yr

Chennai

2 vacancies

Customer Service Executive

IndusInd Bank

posted 6mon ago

Job Description

Roles and Responsibilities

  • Handle customer complaints and queries in a timely and professional manner.
  • Manage back office operations, ensuring efficient processing of customer requests.
  • Provide excellent customer service by resolving issues promptly and fairly.
  • Escalate complex cases to senior team members when necessary.
  • Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

  • 7-10 years of experience in handling customer complaints, queries, or similar roles.
  • Strong knowledge of CRM systems and ability to manage multiple tasks simultaneously.
  • Ability to work independently with minimal supervision while maintaining high levels of productivity (TAT).
  • Proficiency in managing escalations effectively to resolve difficult situations.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

IndusInd Bank Interview Questions & Tips

Prepare for IndusInd Bank Customer Service Executive roles with real interview advice

Top IndusInd Bank Customer Service Executive Interview Questions

Q1. You are a DBM officially but taken a charge of a BM in your current branch. Why do you think the bank has not officially promoted you as a B ... read more
Q2. Tell me the process of deceased claim in without nominee case?
Q3. What is the difference between soiled and mutilated notes?
View all 215 questions

What people at IndusInd Bank are saying

3.3
 Rating based on 25 Customer Service Executive reviews

Likes

In indusind bank employee work like a team. Heads are very supportive and encourage staffs to grow n help them to close deals.

  • Salary - Good
  • +6 more
Dislikes

Not fine anything yet

Read 25 Customer Service Executive reviews

Customer Service Executive salary at IndusInd Bank

reported by 148 employees
₹1.4 L/yr - ₹4.3 L/yr
7% less than the average Customer Service Executive Salary in India
View more details

What IndusInd Bank employees are saying about work life

based on 11k employees
60%
46%
53%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

IndusInd Bank Benefits

Submitted by Company
Health insurance
performance bonus
sick leave
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Work From Home
Free Transport +6 more
View more benefits

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IndusInd Bank Chennai Office Locations

View all
Chennai Office
69, Eswarar Koil Street, Muthamiz Nagar, Karapakkam Chennai
Tamil Nadu 600096
Chennai Office
69, Eswarar Koil Street, Muthamiz Nagar, Karapakkam Chennai
Tamil Nadu 600096

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