Senior Technical Delivery Engineer

You will play a crucial role in INCREFFs growth journey by enhancing customer
experience by making our customers experience the true value of our products
and services.

Responsibilities
• You will be responsible for the creation/updation of BRD, SOP and other
solutioning documents for your respective customers.
• You will be responsible for end-to-end issues and relationship
management for your respective customers.
• You will be responsible for gathering requirements from your respective
customers and presenting them to the internal product development
team with the business case.
• You will be responsible for interacting with customers teams to help them
resolve issues.
• You will be responsible for solving critical technical issues which would
hamper customers operations.
• You will be responsible for onboarding new customers and keeping
healthy relationships with customers technical and operations teams.
• You will gain a deep understanding of the e-commerce and fashion
industry by interacting with all the e-commerce giants of the world.
• You will be gaining experience in handling complex and large data.
• You will be responsible for coming up with customer interaction processes
which will help Increff scale.

Requirements/Qualifications
• 2+ years of experience in the Support domain
• Excellent written and verbal communication
• Excellent problem-solving and interpersonal skills
• Process-oriented and well-organized
• E-Commerce and Retail domain is a plus
• The ability to accommodate and work across diverse time zones is highly
valued.