Hiring For Incident Management - Integrated Ops

Role & responsibilities

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets.

• Good network support knowledge and experience.Service oriented, customer focused with good customer service skills.
• Good networking/communications background.
• Experience in one or more of the following: Network, LAN/WAN topologies and protocols. 
• Good Knowledge of Cisco Routing, Switching & SDWAN. Systems/Network Management.
• Good interpersonal skills.
• Good time management, organizational and communication skills.
• Ability to work under pressure.
• Ability to deal with multiple tasks.
• Proactive, self-motivated and determined attitude.
• Problem solving skills.
• Able to cover Flexible working hours/shift patterns as and when required (24*7).

Preferred candidate profile

3-5 years of Industry experience, preferable Incident management in customer support in the telecommunication industry.