Staff Software Engineer - C#/SQL (4-6 yrs)

C# + SQL Developer.

Perks :

- Hybrid working environment.

- Leaves as per company policies.

- Professional development opportunities.

- 5 Days of paid parental leave.

- In-person and virtual company retreats.

Impact you will make :

We are currently seeking a skilled and motivated C# and SQL Support Developer to join our team.

As a C# and SQL Support Developer, you will play a crucial role in providing technical support and troubleshooting for software applications developed using C# and SQL technologies.

Your primary responsibility will be to assist users in resolving software-related issues and ensuring the smooth operation of our applications.

What you will do :

- Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to C# and SQL.

- Analyze and diagnose problems reported by users, and work towards timely and effective resolutions.

- Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis.

- Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support.

- Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions.

- Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services.

- Assist in the deployment and configuration of software applications, including database setup and migrations.

- Keep up to date with the latest technologies, trends, and best practices in C# and SQL development to provide effective support and guidance.

- Provide training and guidance to junior support team members when required.

What you will bring :

- Minimum of 4 years of professional experience in software support or application development using C# and SQL.

- Strong knowledge of C# programming language, SQL queries, and relational database concepts.

- Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques.

- Solid understanding of software development lifecycle and methodologies.

- Excellent problem-solving and analytical skills to identify root causes and propose effective solutions.

- Strong communication and interpersonal skills to interact with users of varying technical backgrounds.

- Ability to work independently and prioritize tasks effectively in a fast-paced support environment.

- Experience with customer support ticketing systems and CRM software is a plus.

What we would like to see :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Healthcare revenue cycle experience preferred;.

- Customer Service experience preferred;.