Cloud Security Analyst (3-6 yrs)

Responsibilities Include :

- Understand the offering product and customer cloud and security deployments/environments.

- Triage and analyze various security assessments and timely investigate security incidents .

- Formulate, communicate and engage with customers on related alerts and remediation instructions.

- This will include applying playbook-driven solutions, initiating incident investigations/response and escalating to the Security Research Group as required.

- Promptly resolve customer tickets and be the first point of contact for customer escalations.

- Document assessments, recommendations and customer engagements till resolution.

- Work closely with multiple teams (CSM, Security Research, Incident Response, Product) to resolve customer events/incidents/escalations and evolve the product offering.

- Share learnings and best practices amongst team members including keeping internal knowledge databases updated.

- Handle multiple competing priorities and high impact incidents/escalations.

Requirements :

- Bachelors' degree in Computer Science/Engineering, Electrical Engineering or related domain certifications.

- 3+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains.

- Experience in or knowledge of cybersecurity assessments and incident management.

- Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.

- Understanding the cyber-security landscape including common threats and attack scenarios.

- Experience with monitoring, ticketing, and CRM tools.

- Strong team player with the flexibility to work in shifts in a 24x7x365 environment.

- Strong communication skills including high proficiency in English.

- Ability to deal with multiple customer profiles and personalities.

Preferred Requirements :

- Experience with cloud services (AWS or Azure or GCP).

- Knowledge of networking architecture and protocols (TCP/IP, HTTP, DNS, TLS etc.

- Knowledge of Cloud security principles.

- Security certifications such as CEH, CSA, OSCP, OSWE, or OSEE.