1 Iluvia Job

Key Responsibilities:

• Build and maintain a prospect database, identifying potential clients for outreach.
• Introduce the companys range of products and generate interest by scheduling appointments with the Sales BDE.
• Seek feedback from the Sales BDE and the client/prospect after meetings to assess interest and next steps.
• Update and maintain client/prospect records with details of their product interests and engagement history.
• Maintain accurate records of calls, customer interactions and appointments in the CRM/database.
• Provide excellent customer service by addressing inquiries professionally and efficiently.
• Coordinate with the sales team to ensure smooth scheduling and data management.
• Follow up with potential clients to build relationships and convert leads into sales.
• Collaborate closely with the sales team to optimize client engagement and collect feedback.

Requirements:

• Experience: 1-3 years in telesales, customer service or a similar role.
• Languages: Proficiency in Hindi, English, and one local language is required.
• Strong communication and interpersonal skills.
• Ability to handle multiple calls efficiently while maintaining professionalism.
• Basic computer skills for data entry, CRM updates and appointment scheduling.
• A pleasant, customer-friendly attitude with a proactive approach