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Premium Employer

Ihg Group

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3.9

based on 586 Reviews

74 Ihg Group Jobs

Housekeeping - Supervisor

InterContinental Hotels Group (India) Pvt. Ltd

3.9

based on 586 Reviews

2-10 years

New Delhi

1 vacancy

Housekeeping - Supervisor

Ihg Group

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Supervision Software Configuration Management Housekeeping Operations Training

+ 2 more

Job Description

Duties and responsibilities

Oversee the implementation of laundry standards and procedures
Recommended changes to these standards and training needs on an on-going basis
Maintain a current and thorough knowledge of all laundry systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls to Laundry Department
Solve employee grievances
Direct task allocations and change according to volume and peak periods
Perform quality inspections
Prioritize VIP or difficult guests
Liaise with Housekeeping for guest and hotel requirements
Ensure laundry valet is processed and delivered in a timely manner
Co-ordinate special projects (eg equipment routine service; stock inventories)
Manage all special requests made by guests
Ensure consistency within the department
Ensure you have complete knowledge of room types, layouts and facilities and the location of these
Supervise laundry storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Works with Superior and Human Resources on manpower planning and management needs
Works with Laundry Manager / Finance Manager in the preparation and forecasting of the Department s budget/expenses.

Accountability

Number of employees supervised -

Direct - Dry Cleaner / Laundry Order-Taker / Seamstress / Laundry Valet / Uniform Attendant / Washer/ Presser / Linen Room Attendant

Key Metrics -

Timely delivery of guest laundry and Hotel Linen
Cleanliness of guest laundry and Hotel Linen

Qualifications and requirements

2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level of experience required may vary slightly based on size and complexity of operation

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Duties and responsibilities

Oversee the implementation of laundry standards and procedures
Recommended changes to these standards and training needs on an on-going basis
Maintain a current and thorough knowledge of all laundry systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls to Laundry Department
Solve employee grievances
Direct task allocations and change according to volume and peak periods
Perform quality inspections
Prioritize VIP or difficult guests
Liaise with Housekeeping for guest and hotel requirements
Ensure laundry valet is processed and delivered in a timely manner
Co-ordinate special projects (eg equipment routine service; stock inventories)
Manage all special requests made by guests
Ensure consistency within the department
Ensure you have complete knowledge of room types, layouts and facilities and the location of these
Supervise laundry storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Works with Superior and Human Resources on manpower planning and management needs
Works with Laundry Manager / Finance Manager in the preparation and forecasting of the Department s budget/expenses.

Accountability

Number of employees supervised -

Direct - Dry Cleaner / Laundry Order-Taker / Seamstress / Laundry Valet / Uniform Attendant / Washer/ Presser / Linen Room Attendant

Key Metrics -

Timely delivery of guest laundry and Hotel Linen
Cleanliness of guest laundry and Hotel Linen

Qualifications and requirements

2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level of experience required may vary slightly based on size and complexity of operation

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Employment Type: Full Time, Permanent

Read full job description

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