Business Analyst

Key responsibilities:

Business Analysis Responsibilities

• Requirements Gathering and Analysis
• Investigate and analyze product issues and customer challenges
• Develop strong relationships with stakeholders (customers, global services, development)
• Facilitate requirement elicitation workshops and user groups
• Map end-user functionality to key business requirements.

Documentation and Communication

• Produce quality design documentation (solution overviews, use cases, user stories,

storyboards)

• Ability to define workflows, process maps, and data flow diagrams
• Communicate scope changes throughout the development life cycle
• Carry out demonstrations of new features to internal and external customers
• Proven ability to create and maintain high-quality documentation (design specifications,

system architecture, user manuals, release notes).

Project Management and Collaboration

• End-to-end ownership of product development projects/releases from a BA perspective
• Participate in scrums, development reviews, and retrospectives
• Collaborate with development to produce estimates and manage project scope.

Training, Support, and Maintenance

Idox Business Analyst, Idox Assets February 2025

• Contribute to training and support of internal departments affected by system changes
• Assist with maintenance of product roadmaps
• Update product documentation and user guides.

Sales and Marketing Support

• Provide pre-sales support and demonstrations to support new business sales activities
• Help produce content for marketing that highlights business benefits and capability of new

product features

Security and Compliance

• Uphold and adhere to Idox Information Security policies and procedures.

To be successful, you should bring:

• Software experience and knowledge
• Understanding of Facilities Management and software-related services
• Consultative approach with influencing skills
• Excellent communication and interpersonal skills.

Technical Skills

• Experience with design specifications and supporting documentation
• User manual writing experience
• Familiarity with APIs, data formats (e.g., JSON, XML), and database basics.
• Ability to deliver training and manage user groups.
• Basic skills in using tools like Visio, Lucidchart, or Figma for diagrams

Soft Skills

• Strong relationship-building and negotiation skills
• Excellent time management and prioritization skills
• High level of commitment and passion for service excellence
• Proven ability to juggle multiple projects while maintaining attention to detail.

Personal Qualities

• Results-driven with a track record of achieving goals and objectives
• Strong written, listening, and oral communication skills.

Additional attributes welcome:

Healthcare domain experience