Network Engineer Level 3

• Regular communication verbally and written with existing customers.

• Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.

• To take ownership and effectively manage support tickets for incidents, change, and service requests.

• To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.

• Documentation of customer solutions CMDB, Visio documentation, technical summary write-up.

• DR/Failover Testing.

• To provide support and mentoring to 2nd Line engineers.

• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.

• On-call rota out of hours for high-priority incidents.

• Any other fair and reasonable task or duty assigned to you by your Manager, or any other senior staff member.

Qualifications:

• Bachelor s Degree: B-Tech, CCNA Certified.

Knowledge & Experience:

• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

• In-depthknowledge of configuring and troubleshooting network security devices/protocolsAbility to troubleshoot and isolate faults to identify root causes and bring to resolution.

• Advanced knowledge of layer 2 and 3 protocols

• Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.

• CCNA, CCNP, and/or JNCIS certified.

• Experience with Unix-based operating systems.

• Programming and scripting experience (python, bash scripting).

• Juniper platform configuration experience is ideal, SRX and EX series.

• Firewall configuration experience is advantageous, particularly with Fortigate, Palo Alto, Cisco ASA.

• Experience with Alcatel SR & ESS.

• Experience with using networking test tools such as Wireshark.

Required Skills:

• Strong knowledge of OSPF and BGP in an ISP environment.

• Proficient in packet capture and interpretation.

• Familiarity with Cloud products such as Azure / Amazon AWS.

• Experience working within a Managed Service Provider Environment.

• Minimum Basic experience with network automation/programming such as Ansible/Python.