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Executive-Support After Sales
Hypro Engineers
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Responsibilities:
- Complaint register with date, sender, customer,Type, related Product/Project.
- Complaint acknowledgement mail within 1working hour max.
- Complaint evaluation, check FAQ,troubleshooting history of similar complaint.
- Circulation of complaint internally to relevantdepartment / Sub supplier.
- Action plan for complaint resolution to be sentto customer within 16 working hours forroutine matters and 2 working for criticalcrucial matters.
- Proposals to be sent to customer with allmaterial, manpower needed for the complaintresolution.
- Monitor time lines as agreed fromspecifications, ordering, receipt of material,delivery to customer, installation, testing andfinal acceptance.
- Monitor sub supplier s activities for supply orservices and keep customer updates time totime.
- Customer visits and inquiry generation forpreventive maintenance, Troubleshooting &Servicing.
- Annual spares requirement analysis andforecast for the year.
- Complaint resolution summary and its log.
- CO2 compressor maintenance expertise to bedeveloped.
- Expertise to be developed for maintenance ofroutine items, electrical and mechanical.
- Intimation mails to customer for preventivemaintenance of supplied plants.
- Data of all supplies made to customer and theirO & M Manuals.
- ISO System implementation and updation.
- SAP material data base and its updation, SAPImplementation.
- Data management system implementation andvigilance.
- AMC Contracts structure design, proposal.
- Training Contracts structure design contentsproposal.
- List of projects done by HEPL until now with itsproject code and brief description.
- Identify locations for most demanding aftersales visits.
- Propose locations for local representation.
Education & Experience
- Diploma/Degree in Electrical and Instrumentation or equivalent technical manufacturing environment with 3-4 years of experience
- Preferred industry background: EPC company in process field, PLC programming, control panel wiring, and instrumentation integration
- Experience in plant maintenance and servicing
- Leadership ability and preferably experience
Knowledge/Skills
- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible, Ethical, Hard Worker
Employment Type: Full Time, Permanent
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What Hypro Engineers employees are saying about work life
based on 48 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Hypro Engineers Benefits
Health Insurance 
Team Outings 
Soft Skill Training 
Job Training 
Free Transport 
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