Customer Support

HyLyt (SocioRAC) is looking for Customer Support to join our dynamic team and embark on a rewarding career journey

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction.

Duties may include:

Responding to customer inquiries via phone, email, or live chat

Troubleshooting technical problems and providing solutions

Recording and updating customer information in databases

Escalating complex issues to higher levels of support

Maintaining a high level of knowledge about company products and services

Providing exceptional customer service and building positive relationships with customers

Collaborating with other teams to resolve customer issues and improve processes

Staying current with industry developments and updates to company policies

Continuously seeking ways to improve customer experience and overall satisfaction.

Qualifications:

Excellent written and verbal communication skills

Strong problem-solving and decision-making abilities

Ability to multitask and prioritize tasks effectively

Knowledge of customer service principles and practices

Previous experience in a customer support role

Familiarity with CRM software and ticketing systems

Positive attitude and a desire to help customers.