Customer Relationship Officer (0-1 yrs)

Responsibilities

- Respond to customer inquiries and provide information or assistance as needed

- Handle customer complaints and work towards resolving them in a timely and satisfactory manner

- Maintain a high level of professionalism in all customer interactions

- Collaborate with internal teams to address customer needs and improve customer satisfaction

- Identify opportunities to enhance customer experience and suggest improvements to processes

- Maintain accurate records of customer interactions and transactions

- Stay up-to-date on company policies, products, and services

- Proactively reach out to customers to ensure their satisfaction and address any potential issues