Customer Success Manager - IT (4-8 yrs)

- Strategic Customer Management: Develop and execute initiatives to maximize customer satisfaction and retention through strategic segmentation and data-driven insights.

- Cross-Functional Collaboration: Align customer success strategies with business objectives, championing a customer-centric culture and facilitating communication between teams.

- Client Education and Enablement: Lead client education programs, providing guidance on product usage and best practices to drive adoption and success.

- Strategic Account Management: Manage key accounts, develop strategic account plans, and collaborate with sales teams to identify growth opportunities.

- Customer Feedback and Insights: Gather and analyze customer feedback to drive continuous improvement and influence product development decisions.

- Performance Monitoring and Reporting: Define KPIs, track customer success metrics, and provide regular reports to drive accountability and identify areas for improvement.

- Team Leadership and Development: Provide leadership and mentorship to the customer success team, fostering a culture of collaboration and professional growth.

- Customer Advocacy and Relationship Management: Act as a trusted advisor and advocate for customers, building strong relationships and addressing customer concerns proactively.