Campaign Manager, Support

Your Role

Campaign Manager, Support (Competitive) will lead our Competitive Support Team with strategic direction and operational excellence. In this role, you will be responsible for over 50% of Hudls total support volume, and ensuring the customer experience is second to none. You will be accountable for driving efficiency in our operations and collaborating with global support leadership to deliver exceptional customer service across an evolving and growing suite of products.

Must-Haves

• 2+ years of experience within the internet or software as a service (SaaS) industry. Post sales experience preferred (customer service, support, provisioning, billing etc.)
• 2+ years experience within Hudl
• Operational experience with the ability to leverage data to communicate team performance and customer insights.
• Experience in all major business software applications (Salesforce Service Cloud, Outlook, Excel)
• People Operations-related experience including hiring, managing, etc.
• High performance in Team Lead role within Hudl s Support, Provisioning or Operational teams
• Experience working with BPOs preferred.

Nice-to-Haves

• Effective communication presentation skills.
• Strong planning, analytical and organizational skills.
• Strong time management and prioritization skills with an ability to self-direct.
• High-energy, team-first attitude and motivated to work in an ever-changing environment to help our growing customer base.
• Motivated to attain high goals.
• Strong leadership characteristics that promote a positive, inclusive and collaborative environment.