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AVP NRI Process and Products
4-9 years
Mumbai
1 vacancy
AVP NRI Process and Products
HSBC Group
posted 13hr ago
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Flexible timing
Key skills for the job
Job Description
Some careers open more doors than others.
If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
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Job Introduction
As an NRI Product Manager, he / she will play a pivotal role in driving the growth and engagement of our Non-Resident Indian (NRI) customer base. He/ she will be responsible for crafting and executing a comprehensive strategy to acquire, retain, and deepen relationships with NRI customers across various product lines
Principal Responsibilities
- Customer Lifecycle Management:
o Develop and execute a multi-channel communication strategy to engage NRI customers throughout their lifecycle, from onboarding to retention.
o Identify opportunities to enhance customer experience and loyalty through personalized interactions.
- Digital Transformation:
o Drive the digitization of NRI customer journeys to streamline processes and enhance customer experience
o Leverage digital channels to cross-sell and up-sell products such as fixed deposits, FCNRs, credit cards, wealth management, forex, and mortgages.
- Revenue and Customer Growth:
o Develop and implement strategies to increase active customers, balance sheet growth, and assets under management (AUM).
o Collaborate with data and analytics teams to identify customer segments and tailor product offerings to their specific needs.
- Emerging Affluent Segment:
o Manage and nurture the emerging affluent NRI segment.
o Design and implement Relationship Manager (RM) triggers to optimize customer interactions.
- Industry Trends and Competitor Analysis:
o Stay abreast of industry trends and competitive landscapes to identify opportunities and threats.
o Implement innovative solutions to differentiate our offerings and enhance customer value proposition.
- Marketing and Branding:
o Work closely with the marketing team to develop compelling content and creative assets to attract new NRI customers and strengthen brand recall among existing ones.
- Relationship NRP:
o Drive initiatives to improve the New Promoter Score ( NPS ) for NRI business by enhancing customer satisfaction and loyalty
- Cross-Functional Collaboration: Collaborate with various stakeholders, including risk and compliance, sales network, marketing, proposition, data and analytics, and product managers of cross-sell products.
Minimum 6 years of experience in NRI product management.
Strong understanding of NRI banking products and services.
Proven track record in driving customer acquisition, retention, and growth.
Excellent analytical and problem-solving skills.
Strong project management and organizational skills.
Effective communication and interpersonal skills.
Ability to work independently and as part of a team.
- Minimum Graduation or as required for the role, whichever is higher.
Skills
Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
Planning and organising skills
Analytical skills
Problem solving skills
Additional Information
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required
You ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment Type: Full Time, Permanent
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