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Assistant Manager Branch Operations
2-6 years
Ahmedabad
1 vacancy
Assistant Manager Branch Operations
HSBC Electronic Data Processing
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To ensure timely and error free reporting of transactions received at the Investor Service Centre.
- Manage customer communication effectively in order to have timely resolution
- Excel in distribution services & investor services with special focus on corporate customers
- Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
- Explore and process efficiency suggestions and contribute to achieve customer delight
- Comply with applicable regulatory requirements on qualifications required for the job profile
- Contribute to the knowledge management initiative of the customer service team.
- Contribution to recruitments / contingency / leave planning
- Ensure compliance to the process manual and FIM
- Excel in the monthly reporting process
- Good understanding of mutual fund/security markets
- Good verbal and written communication, team and interpersonal skills
- The inclination to work in a client facing role, with a bent of mind for service
- Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
- Knowledge of local language will be an advantage
- NISM certification
Employment Type: Full Time, Permanent
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