Associate - Customer Support - Accounts Receivable Process (0-3 yrs)

Job Details:

- Fresh graduates & experienced candidates from the healthcare industry are invited.

- Work from Office (Night Shifts Mandatory).

- Role involves calling & email interactions with customers, insurance companies, and patients for claims processing.

- Immediate joiners preferred.

Experience Criteria:

- (BPO KPO Experience): 0 to 24 months.

- RCM (US Healthcare RCM Experience): More than 24 months can be considered.

- Undergraduates: Minimum 12 months of BPO/KPO experience required.

- Any graduate can apply (except BTech & BE).

- The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.

Essential Duties and Responsibilities:

- Follow up with the payer to check on claim status.

- Identify denial reason and work on resolution.

- Save claim from getting written off by timely following up.

- Should have sound knowledge of working on Billing scrubbers and making edits.

- Work on Contractual adjustments & write off projects.

- Should have good Cash collected/Resolution Rate.

- should have calling skills, probing skills and denials understanding.

- Work in all shifts on a rotational basis.

- No Planned leaves for next 6 months.

Ideal Candidate:

- Qualifications: Graduate in any discipline from a recognized educational institute.

- Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.

- Good communication Skills (both written; verbal)

Skill Set:

- Candidate should be good in Denial Management.

- Candidate should have knowledge of Medicare, Medicaid; ICD; CPT codes used on Denials.

- Ability to interact positively with team members, peer group and seniors

Perks, Benefits and Work Culture:

- 5 days working

- Free transportation for all employees

- Strong focus on female security (office premises & cab services)24x7 medical support at all office locations

- Mediclaim insurance for employees & dependents

- Term-life & personal accident insurance

- Maternity & paternity leaves as per law

- Day-care facility for female employees

- International Process (US Healthcare)

Interview Details:

- Interview Mode: Face-to-Face Interview

- Walk-in Days: Monday to Friday

- Interview Timings: 1:00 PM - 5:00 PM