Conversational AI Engineer

We are seeking a Conversational AI Design Engineer to play a vital role in the integration and optimisation of conversational AI solutions within our AIOps team.
This position is essential for enhancing customer interactions, driving operational efficiencies, and ensuring high levels of customer satisfaction.
The Conversational AI Design Engineer will collaborate closely with cross-functional teams to develop and implement AI-driven solutions that elevate service delivery and improve overall performance.
This role requires a hands-on approach, actively engaging in the design, deployment, and continuous enhancement of conversational AI technologies to create seamless, personalised experiences for our customers..
CHALLENGE.
Strategic Integration: Develop and implement strategies for the seamless integration of conversational AI into customer service operations, ensuring alignment with business goals..
Roadmap Development: Create and maintain a comprehensive roadmap for AI initiatives that addresses customer needs and promotes collaboration across departments..
AI Development Participation: Actively engage in the design, coding, and testing of AI voice and chatbots to enhance functionality and user experience..
Deployment Oversight: Manage the deployment, configuration, and maintenance of AI solutions, ensuring optimal performance and reliability across all channels..
Performance Evaluation: Continuously monitor and assess AI system performance, utilizing data analytics to drive improvements in accuracy and customer satisfaction..
Data Insights Analysis: Analyze interaction data to identify trends and insights, applying findings to refine AI models for enhanced effectiveness..
Feedback Mechanism Implementation: Establish a robust feedback loop from customer interactions to inform ongoing improvements in AI responses..
Training Material Development: Create and update training resources to ensure AI systems can effectively handle a diverse range of customer inquiries..
Integration Coordination: Facilitate collaboration between AI solutions and human agents to ensure smooth handling of complex or escalated cases..
Stakeholder Engagement: Communicate progress, challenges, and results to stakeholders effectively, fostering transparency and collaborative efforts in AI initiatives..
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH....
Educational Background: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field; advanced degrees are a plus..
Professional Experience: At least 5 years of experience in AI development and implementation, specifically in conversational AI and customer service applications..
NLP and Machine Learning Expertise: Strong proficiency in natural language processing (NLP) and machine learning algorithms, with experience in AI platforms such as Cognigy, OpenAI, or similar technologies..
Programming Skills: Proficient in programming languages commonly used in AI development, such as Python or R..
Cloud Services Familiarity: Knowledge of cloud-based AI services, including AWS, Azure AI, or Google Cloud AI..
Hands-On Experience: Demonstrated hands-on experience in developing, deploying, and managing conversational AI systems..
Data Analysis Proficiency: Strong analytical skills to interpret interaction data and enhance AI systems effectively..
Project Management Skills: Proven ability to manage complex projects, including cross-functional collaboration and effective stakeholder engagement..
Communication Skills: Excellent verbal and written communication skills, capable of conveying technical concepts to non-technical stakeholders..
Strategic Problem-Solving: Strong problem-solving abilities with a strategic mindset to address business challenges through AI solutions..
Collaborative Spirit: Ability to work effectively in a team environment while managing multiple stakeholders..
Commitment to Learning: A dedication to continuous learning and staying abreast of the latest advancements in AI technologies and methodologies..