Quality Executive

1.NABH Actvities, Quality, Process, Protocol & Compliance-2. CAPA,Customer complaint.3.Internal/External quality Control Record.4.Patient & Clinician Feedback Analysis.Responsibilities:

NABH Activities: Implement and monitor NABH standards and accreditation requirements. Prepare for NABH assessments and ensure compliance.
Quality, Process, Protocol & Compliance: Develop, implement, and monitor quality policies, procedures, and protocols. Ensure compliance with regulatory requirements and internal standards.
CAPA (Corrective and Preventive Action): Manage the CAPA process, including identifying, investigating, and implementing corrective and preventive actions to address quality issues and prevent recurrence. Maintain accurate records of CAPA activities.
Customer Complaint Management: Handle customer complaints effectively, including investigation, resolution, and documentation. Analyze complaint data to identify trends and areas for improvement.
Internal/External Quality Control Records: Maintain accurate and up-to-date records of internal and external quality control activities. Analyze quality control data to identify trends and potential issues.
Patient & Clinician Feedback Analysis: Collect and analyze patient and clinician feedback through surveys, interviews, and other methods. Identify areas for improvement based on feedback data and recommend appropriate actions.
Data Analysis & Reporting: Collect, analyze, and interpret quality-related data. Prepare reports on key quality metrics and trends.
Training & Education: Conduct training programs on quality-related topics for staff members.
Collaboration: Collaborate with various departments to implement quality initiatives and drive continuous improvement.
Audits: Participate in internal and external audits.