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85 Home Credit Finance Jobs

Leadership

3-7 years

Bangalore / Bengaluru

1 vacancy

Leadership

Home Credit Finance

posted 10hr ago

Job Description

Deliver SLA KPI as required.

Manage motivate a quality team of 15 outbound operator.

Manage the Collection process (0 - 4 Buckets)

Ensure operator are delivering individual outbound calls target, SLA KPI

Maximize Productivity

Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.

Conducting team meetings, pre/post/mid shifts, BPS.

Create future prospects for company.

To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.

To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.

Deliver the required volume of effective coaching.

Attrition, Shrinkage, roster management.


Employment Type: Full Time, Permanent

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What people at Home Credit Finance are saying

Lead salary at Home Credit Finance

reported by 1 employee with 15 years exp.
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₹47.5 L/yr - ₹52.5 L/yr
245% more than the average Lead Salary in India
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What Home Credit Finance employees are saying about work life

based on 4.3k employees
56%
43%
44%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Home Credit Finance Benefits

Job Training
Soft Skill Training
Cafeteria
Health Insurance
Work From Home
Education Assistance +6 more
View more benefits

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Home Credit Finance Gurgaon / Gurugram Office Locations

View all
Gurugram Office
3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana Gurugram
122002
Gurugram Office
Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2 Gurugram
Haryana 122002

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