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Reservation Executive
Hilton
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Reservation Executive is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing
As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards:
- Maximize room sales and revenue for the hotel with up-selling as highest priority.
- Perform duties of secretarial nature including preparing correspondence, maintaining files, sending email, etc.
- Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
- Ensure a high level of product knowledge of the hotel and the local area.
- Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
- Advise the Assistant Manager-Reservations of any changes or trends relating to business.
- Ensure all refused business is recorded with reasons for refusal.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
- Adhere to pre-set availability and rate controls.
- Maintain and update guest history and marketing database as laid down in the reservations procedures.
- Ensure a high level of customer service is consistently maintained.
- Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
- Maintain a clean and tidy work area at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures, as laid down by the Assistant Manager-Reservations.
- Quality of reservations belongs to top priorities.
- Brand standards have to be strictly followed.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for
A Reservation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Familiar with hotel reservation systems.
- Familiar with hotel product and hotel rules regulations (including emergency procedures).
- Fluent in both verbal and written English to meet business needs.
- Good at operating office machines.
- Sense of responsibility and professionalism.
- Responsible and reliable.
- Takes initiative.
- Basic managing skill.
Employment Type: Full Time, Permanent
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People are getting interviews at Hilton through
People are getting interviews through
(based on 10 Hilton interviews)
Campus Placement
Company Website
Job Portal
Referral
30%
20%
20%
10%
20% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Hilton are saying
Reservations Executive salary at Hilton
reported by
6
employees
with 2-11
years exp.
₹4
L/yr - ₹4.6
L/yr
33%
more
than the average Reservations Executive Salary in India
View more details
What Hilton employees are saying about work life
based on 492 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
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