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207 Hilton Jobs
Account Director, Area Sales Office
Hilton
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
An Account Director, Area Sales Office (ASO) will manage and grow the highest value and largest potential Meetings, Incentives, Conferences, and Exhibitions (MICE) accounts for ASO - India. The role will be based in Delhi. You will look after these MICE accounts on a local, national, international and global basis, where relevant and be accountable for the performance of selected MICE accounts across these various regions. You will create and communicate the MICE account strategies to drive increased market share and demonstrate value to both internal and external customers.
- Accountable for the performance of key and strategic MICE accounts
- Proactively manage the team and relationships with customers, as well as internal stakeholders such as VPs, GMs, Commercial Directors, and Hotel Managers
- Create and communicate the MICE account strategies to drive increased and unfair share
- Responsible for the implementation and execution of various projects that will drive unfair share
- Be owner agnostic
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
Planning Activities
- Develop MICE account management which increases Hilton s market power and matches the way customers choose to buy
- Develop the right account plans and strategies focusing on shifting unfair share
- Develop plans to implement long-term goals for MICE business that are the basis for short-term goals and annual operational planning
- Determine the segments within the MICE accounts that provide the greater opportunities
- Develop powerful personal relationships with decision makers and influencers within the top MICE accounts
- Actively seek out new sources of business from existing / new MICE accounts
- Develop objectives that are aligned with the business
- Develop Hilton best practice to ensure accurate and up-to-date customer account information is kept
Organizing Activities
- Execute strategic MICE account development plans and support communication of key messages internally and externally
- Implement plans to ensure overall strategic direction of the MICE account base and support Hilton s revenue strategies
- Plan and direct assignment of tasks ensuring optimum effectiveness and use of resources
- Monitor and review the impact of marketing initiatives on the MICE account strategy
- Organize quarterly business reviews with key MICE accounts and discuss performance and corrective actions where needed
- Network with sub MICE account handlers and global leads where relevant
- Provide accurate management reports to review account performance and communicate future plans
Directing Activities
- Direct development and administration of team (where applicable)
- Provide direction to team members (where applicable) and establish work priorities to achieve management objectives for those accounts managed by incumbents
- Execute organisational directives and encourage achievement of goals through motivation, communication, and leadership
- Implement account specific marketing initiatives to help drive the business
- Direct marketing activity to underpin the MICE account strategies and deliver increased customer / market share
Controlling Activities
- Contribute towards development and administration of team activities
- Direct and implement proper controls and systems to ensure team achieves objectives
- Assess actual performance to ensure success and takes corrective actions
- Establish and enforce policies and procedures to improve overall operations
- Work within approved budgets and adjusts activities and expenses to ensure optimal financial results
- Ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures
- Review customer base to determine new opportunities for account penetration
Supportive Functions
- Communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross-referenced and to ensure relevant hotels are well aware of the customer value when dealing with a tender coming from a specific customer
- Support sales weeks and blitzes
- Support joint calls for colleagues visiting
- Organize familiarization trips and support the hotels with client attendance
- Host calls for the key hotels to support with conversion
- Additional task may be required
WHY YOU LL BE A GREAT FIT
You have these minimum qualifications:
- Bachelor s degree (BA / BS)
- Strong in account management, budget development, persuading and influencing skills
- E
Employment Type: Full Time, Permanent
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Flexible timing
Rotational Shift
No travel
Day Shift
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