Architecture/Design/Development - Business Systems Analyst II.

We are currently looking for a highly motivated, flexible team members to join our team, to handle the business operations tasks and partner program benefit processing & execution.

KEY RESPONSIBILITIES:
Stakeholder interaction - daily support to Sales & Business Development groups (email, chat , zoom calls)
Partner interaction (ticket resolutions)
Ensure achieving daily/monthly deliverables
Ensure SLAs are met, end-to-end ownership of the process assigned
Understand interdependencies of the processes and systems
Delivering presentations to stakeholders
Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement

EXPERIENCE:

Candidates will need to have at least 4-5 years of experience in a partner/customer service environment.

Job Requirements/Competencies:
University degree
Minimum of 4-5 years experience in a relevant role
Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role
Highly proficient in MS Office/Excel
Excellent numeracy and keen attention to detail
Strong analytical skills
Very good communication skills, both written and verbal(English)
Good Analytical skills & strategic thinking
Ability to work independently with minimal oversight while exercising excellent judgment
Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams
Problem solving & troubleshooting skills to resolve systemic operational issues
Enthusiasm, energy and ability to engage with stakeholders
Ability to work in a multi-cultural environment
Be able to articulate and advocate program elements
Have an excellent attitude to work and win as a team player
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Additional Sills: