Senior Implementation Consultant, Sales

This position will also be responsible for maintaining active contact with customers to ensure that the system in place is working appropriately from a functional perspective the day-to-day duties will include:

Job Responsibilities

Essential functions

Direct and motivate team members

Assist in recruiting and hiring Junior resources

Provide oversight on implementation projects and assist more Junior resources

Oversee and execute process improvements and other company goals and metrics

Work cross functionally with Sr. Management and other global teams

Manage day-to-day operational aspects and scope of assigned projects.

Review deliverables prepared by team before sharing with client.

Facilitate team and client meetings.

Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant.

Ensure project documents follow standards and are complete, current, and store appropriately.

Create and execute project work plans and revise as appropriate to meet changing needs and requirements. Perform requirements gathering, Design Specification creation and configuration as needed as part of all services projects.

Specifically, cover application configuration, usage and model fit for existing business processes.

Propose and configure application solutions to meet defined processes.

Train on Administration/Configuration enabling customers to maintain and deploy future ETQ applications.

Complete Project Retrospectives, Help Desk calls and expense reports upon completing customer training.

Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.

Facilitate meetings to communicate Project Status Summary to project team and stakeholders.

Minimize organizational exposure and risk on project.

Effectively communicate relevant project information to superiors and executives.

Update and maintain a Project Issue Log for all assigned projects.

Provide customers with Timeline and Issue Log updates, minimum once per week.

Enter daily timesheets to account for all billable work on projects.

Respond to customer and internal questions regarding ETQ product features and implementation.

Perform regular customer follow-ups until the customer has implemented their application.

Collaborate with Customer Service as needed on long term follow-ups.

Review the release notes and manuals for new releases and get self-trained.

Maintain the security and privacy of ETQs information assets.

• Preferred Experience and Requirements Bachelor's degree in computer science, Management Information Systems, Information Technology, or related field. 5+ years of related experience.
• Experience leading a team Experience growing and building implementation teams Strong relationship management, strategy development, project management, problem solving and change management skills.
• Understanding of SQL database queries Strong technical skills, including python scripting.
• Experience with APIs Required to work flexible hours.