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Manager Technical Service
Hemogenomics
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction
Key Responsibilities
- Perform as a frontline engineer and provide support for all client technical needs
- Provide pre- and post-installation support and coordination to end users
- Provide technical assistance and instruction to personnel regarding equipment operation and maintenance
- End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance
- Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution
- Manage escalated customer ticket in a timely and effective manner
- Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA
- Liaison with the QA team to resolve customer queries and issues
Key Skills
- Excellent communication skills
- Strong organizational, interpersonal, and critical thinking skills
- Sound working knowledge of diagnostic instruments
- Strong achievement focus and proven track record of service
- Customer service orientation
- Willingness to travel extensively
- Clients, partners, vendors, third party agents, government bodies, and auditors
Employment Type: Full Time, Permanent
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What people at Hemogenomics are saying
Technical Service Manager salary at Hemogenomics
reported by
1
employee
with 20
years exp.
₹12.6
L/yr - ₹16.1
L/yr
15%
less
than the average Technical Service Manager Salary in India
View more details
What Hemogenomics employees are saying about work life
based on 41 employees
Flexible timing
Monday to Saturday
Within country
Day Shift
Hemogenomics Benefits
Health Insurance 
Job Training 
Team Outings 
Free Transport 
Soft Skill Training 
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