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based on 120 Reviews

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National Programme Manager - Elder Helpdesk | HelpAge India

HelpAge India

based on 120 Reviews

5-10 years

New Delhi

1 vacancy

National Programme Manager - Elder Helpdesk | HelpAge India

HelpAge India

posted 15d ago

Fixed timing

Key skills for the job

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National Programme Manager Elder Helpdesk National Programme Manager Elder Helpdesk National Programme Manager Elder Helpdesk

Reports to: Mission Head Agecare

Key Responsibilities:

Design strategies to establish and expand Elder Helpdesks across different states and hospitals.
Develop a SOP with reporting formats and establish a plan for overall monitoring and evaluation.
Explore and facilitate the setup of new helpdesks in other locations, ensuring uniform service standards.
Develop partnerships with Old Age Homes (OAHs), hospitals, and other key stakeholders to expand outreach services.

Supervise the daily operations of helpdesks, ensuring the provision of effective services like health and social counselling for elderly individuals.
Develop JD, TOR and KRA s for the Helpdesk team.
Oversee case interventions, including distress cases, legal aid, and emergency services.
Coordinate with Old Age Homes, hospitals, psychologists, legal experts, and government officials to facilitate holistic care and ensure linkages.
Linkages with govt. schemes and benefits of the elderly.

Set up and maintain basic infrastructure for managing information and knowledge.
Carry out impact study across the various helpdesk locations.
Ensure timely collation, supervision of data entry, and updating of records for all helpdesk locations.
Prepare monthly performance reports, case studies, and ensure compliance with standard protocols.

Develop and implement strategies to raise awareness about Elder Helpdesk services.
Organize outreach programs in partnership with local communities, healthcare institutions, and social welfare departments.

Establish and maintain relationships with local police, social welfare departments, BSNL, and healthcare providers for emergency services and distress interventions.
Act as a liaison between HelpAge India, government bodies, and partner institutions.
Linkages with stakeholders specifically linking the beneficiaries with various Government schemes.

Conduct regular reviews of helpdesk performance and develop strategies for service improvement.
Submit periodic reports to senior management, detailing the performance of helpdesks and documenting new initiatives.
Manage all MIS-related documentation, including data presentation and report generation.
Establish MIS and work with the technical team to integrate it with larger software and a national level dashboard.

Crisis Management & Emergency Services:

Identify and maintain partnerships with organizations that can provide emergency support.
Ensure that the network of support partners is regularly updated and expanded.

Continuously explore new opportunities for service expansion, particularly in rural and under-served areas.
Develop innovative solutions to meet the evolving needs of elderly individuals, particularly the disabled, disadvantaged, and marginalized.
Third party evaluation.

Qualifications & Skills:

Proven experience in managing large teams and projects especially in Helpline and Helpdesk programs, preferably in healthcare or social service sectors.
Strong leadership and organizational skills with the ability to coordinate with multiple stakeholders.
Excellent communication and interpersonal skills for engaging with government officials, healthcare providers, and the elderly population.
Proficiency in data management, report generation, and presentation skills.

Employment Type: Full Time, Permanent