1 Health Hub Job

Immediate Joining: We are hiring for the post of Service Excellence Associate for our Patient Relationship Team for a new Multispeciality Clinic at Naktala, Kolkata. This role serves as the primary contact for patients and visitors, facilitating a smooth and welcoming environment. The role includes managing administrative tasks, providing excellent customer/patient service and ensuring the efficient operation of the front desk.

Roles and Responsibilities

• Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
• Scheduling appointments for patients
• Maintaining records and accounts of patients and Transcribing physician notes
• Assisting patients in filling medical forms
• Processing different payments for patients and Updating patient insurance information
• Answering multi-line phone and transferring calls to direct and departments
• Maintaining the confidentiality of patient and doctor's information
• Preparing customer bills and specimen labels for the next day's patient
• Keeping track of office supplies, inventories and placing orders as necessary
• Ensuring maintenance of the reception area

Required Candidate Profile

• Previous experience in a medical Clinic office or similar environment preferred
• Minimum Graduate in any discipline
• Knowledge of medical terminology
• Strong customer service and communication skills
• Computer knowledge and scheduling software, appointment booking software.
• Ability to multi-task and manage time effectively

Desired Skills:

• Customer service skills
• Organisation skills
• Computer skills
• Professionalism
• Communication skills
• Multitasking and Attention to detail
• Proficiency in medical terminologies
• Adaptability and Problem-solving