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197 HDFC Bank Jobs

Openings in Virtual Classic Relationship Manager Classic on Phone(COP)

0-2 years

Kolkata

10 vacancies

Openings in Virtual Classic Relationship Manager Classic on Phone(COP)

HDFC Bank

posted 6mon ago

Job Description

Note: Candidate should know English, Hindi and Bengali.

Local candidates with full time graduation are preferred

Fresher candidates with basic banking knowledge can also apply


Roles & Responsibilities:

• To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

  • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
  • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

Customer Engagement:

• Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

  • Call handling as per defined standards.
  • Accurate resolution for customer queries.
  • Promoting Digital Banking services for a superior customer service experience.
  • Profiling of customers in order to aid right cross-servicing of Bank products
  • Accurate logging and resolution of complaints.
  • Attrition control of customers.
  • Regular interactions with the customers and pro-actively assessing customer needs.
  • Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
  • Ensure portfolio quality of relationship while racing considering eligibility.
  • Monitor large amount movements and account closure from the deposit accounts.
  • Ensure retention of customers

Achievement of portfolio parameters

• Meet the defined objectives of the Portfolio managed by the respective VRM


Sales

  • Right cross-sell of products basis profiling and engagement.
  • Penetration of products across groups.
  • Sales across all product segments-TPP, Assets, Cards etc.
  • Acquiring & grouping of all related IDs of the Primary ID.
  • Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
  • Ensure Staff are trained on product knowledge and requisite certifications.
  • Income to be generated at a customer level.

Interaction Quality

  • Achieve Quality benchmarks defined from time to time.
  • Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality

  • Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
  • Ensure accurate and timely submission of financial transactions.& requests.
  • Adherence to set processes of updating customer interactions in CRM next.

MIS Reporting

  • Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

HDFC Bank Interview Questions & Tips

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Top HDFC Bank Classic Relationship Manager Interview Questions

Q1. 1.WHAT IS SPECIAL OF UR HOME TOWN 2.Who is Main compitetor with us and which products...3.what is main business in your area and its functio ... read more
Q2. If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? &am ... read more
Q3. At this current situation , what is your view for overall economic market
View all 731 questions

What people at HDFC Bank are saying

3.7
 Rating based on 14 Classic Relationship Manager reviews

Likes

Very good company

  • Salary - Excellent
  • +6 more
Dislikes

Very good management and people

Read 14 Classic Relationship Manager reviews

Classic Relationship Manager salary at HDFC Bank

reported by 62 employees with 2-10 years exp.
₹3.2 L/yr - ₹8 L/yr
At par with the average Classic Relationship Manager Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.8k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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